General Policy
Thank you for shopping at GOHAT STUDIO. We strive to provide quality products and services. However, due to the nature of our digital products, all sales are final. Please review our policy carefully before making any purchases.
Exemptions
- Technical Issues or Defects: If you encounter technical issues or defects, please contact our support team at support@gohatstudio.com within 7 days of purchase for assistance. We may offer replacements or technical support to resolve any issues.
Perishable and Custom Products
- Non-Returnable: All sales of perishable goods or custom-made items are final. Due to health and safety regulations and the customization involved, we cannot accept returns or issue refunds for these products.
Subscriptions
- Billing: Subscription services are billed on a monthly or annual basis and are non-refundable.
- Cancellation: Customers can cancel their subscriptions at any time, but no refunds will be issued for the remaining period of the subscription. Access will continue until the end of the current billing cycle.
Email Products
- Refundable: Email products are refundable within 30 days after purchase. If you are not satisfied with your email product, please contact us at support@gohatstudio.com within 30 days of your purchase for a refund.
Digital Products
- Non-Refundable: All digital product sales (e.g., templates, e-books, software) are final and non-refundable once accessed or downloaded. By purchasing, you acknowledge that you lose your right to a refund once the download or access process has begun.
Support
- Limited Support: Support for your purchase is available for 1 month only from the date of purchase. For any issues beyond this period, you may need to purchase additional support.
Damaged or Faulty Goods
- Reporting: If you receive a damaged or faulty product, please contact us immediately at support@gohatstudio.com with details and photos of the damage. We will assess the situation and may offer a replacement or store credit as appropriate.
Contact Us
For any questions or concerns regarding this policy, please contact us at:
- Email: support@gohatstudio.com
- Phone: +60 11-5856 1812
